CAFM App is the technician's mobile interface — for in-house FM staff and external service vendors. The plumber walks up to A-1204 with the leak ticket. The HVAC engineer arrives at the rooftop chiller for the quarterly PPM. Same app, same workflow, same audit trail. Open today's work order, scan the asset QR, walk the checklist, capture photos and remarks per item, log parts and time, capture the customer's signature, close the work order. The reactive ticket from the resident gets resolved in field. The preventive PPM gets executed and evidenced. Both reach the manager's web dashboard the same instant — without paper, without phone calls, without "I'll send a photo on WhatsApp later."
A small society has its plumber and electrician. A 28-acre mixed-use estate has its HVAC team, lift contractor, fire safety engineer, and energy optimisation crew. Both need the same field-execution tool — open today's work, navigate to the asset, walk the checklist, capture evidence, close. CAFM App serves both. The community trio gives the resident a way to raise a service request and the manager a way to dispatch it. The CAFM vertical gives the FM operator asset registers, PPM schedules, SLA tracking, energy meters, HSE compliance. Where they meet is the technician's phone.
A resident raises a service request on Community App — lift not working, tap leakage, lobby light fused. The community manager triages and dispatches via the Community Management vertical. The technician (society's in-house plumber, electrician, or contracted vendor) picks it up on CAFM App, executes, captures evidence, closes — the resident sees status flip from Open to Resolved.
The FM operator's CAFM vertical runs the asset register, PPM schedule, reactive ticket queue, HSE compliance, energy meters. PPM work orders generate automatically (HVAC weekly, generator monthly, fire panel quarterly). Reactive WOs come in from tenants. Both land on the technician's CAFM App today list — the rooftop chiller checklist runs the same way as the society's lift inspection. SLA tracked, audit-ready.
The technician opens CAFM App at 8 AM. The Today screen shows everything assigned for the day — count badge with the total work order load, breakdown across PPM (preventive · the scheduled checks), Reactive (the tenant- or resident-raised tickets), and Snag (issues spotted on previous walks awaiting resolution). Each work order card shows the asset, the location, the WO type, the SLA window, the priority. Tap a card to open it and start. The list re-sorts by priority automatically — the P1 reactive goes to the top, the routine PPM at the bottom. Filter by location to focus on one tower or one BU. Late count surfaces in red — work orders that have breached SLA need attention now.
The technician arrives at the AC unit. Tap the work order to open. The first prompt: scan the asset QR. The QR sticker on the AC outdoor unit pulls up the asset record — Voltas 1.5T split, installed Mar 2023, last serviced Jan 2026 — and verifies this is the right asset for this WO. The checklist appears. Each item is a structured step: visual inspection, filter check, refrigerant pressure, compressor diagnostic, function test. Per item, the technician adds remarks, captures a photo (the app camera time-stamps and geo-tags), records measured values where required. Found a corroded pipe joint not in the WO? Create a snag from inside the same screen — the supervisor sees it on their feed instantly. Parts used get logged from the BoM. Time tracked automatically. At close: the customer signs on the screen — resident, tenant, or supervisor — and the WO closes.
The supervision layer. Late WO pie chart breaks down what's blocking the late ones — awaiting parts, tenant access pending, resource constraint, reschedule requested. The supervisor sees the dominant reason at a glance. Location-wise pending shows where the work is concentrated — tower B has 4 active, tower A has 3, common areas have 2. Active PPM by priority surfaces the P1 schedules due today. BU-wise drill lets the FM operator slice by business unit when one estate has multiple — DTC Capital City vs DTC Greens. Priority-wise shows the breakdown across P1/P2/P3. Same screen the head technician uses for the morning round-up, the FM head uses for the weekly review, the operations director uses for the SLA report.
The FM industry has invested heavily in CAFM systems, asset registers, PPM schedules, SLA tracking. But the last mile — what the technician actually does at the asset — has remained on paper. CAFM App fixes the last mile. Every checklist item with structured remarks, every photo timestamped and geo-tagged the moment it's taken, every signature captured on the screen with the asset record open. The manager sees the WO close in real-time, not at end-of-day data entry. The customer who raised the reactive ticket sees status flip from Open to Resolved without making a phone call.
I run facility management for a 28-acre mixed-use estate — three towers, 1.4 million sqft, 4,200 active assets, 11 in-house technicians, 6 contracted vendors. Before CAFM App we ran on a CAFM platform on paper job cards — the platform showed PPM schedules but the actual evidence sat in a stack of paper at the supervisor's desk for end-of-month entry. Now every checklist closes at the asset with photo evidence the same instant. The first audit after deployment took 90 minutes. The previous one took six days. That number alone paid for the rollout.— Head of Facility Management · 1.4M sqft mixed-use estate · GCC · 11 technicians, 6 vendors
30 minutes for the walkthrough. Three months for a structured pilot. Deploy CAFM App for one technician team — society plumber and electrician for the community trio context, or HVAC and lift teams for the estate-scale CAFM vertical context. We'll set up the asset QR labels, configure PPM schedules, train the technicians on the checklist flow, walk the supervisor through the reports drill. The first month metrics: average reactive resolution time, PPM compliance rate, audit-evidence completeness.