Community App is for residents in handed-over communities — gated societies, mid-rise condominiums, mixed-use towers, sprawling townships. The visitor at the gate. The maintenance bill due tomorrow. The clubhouse to book this Saturday. The prepaid meter to recharge. The plumber to call when the tap leaks. The society notice on the parking rule. Family members and vehicles registered for guard verification. Twenty-two features that turn every daily society moment into a tap. Pairs with the Visitor App at the gate and the Community Management vertical at the back office — the trio is what makes a community run.
The Community App on its own gives residents a payment portal but no gate integration — guards still call upstairs. The Visitor App on its own gives gates a check-in screen but no resident pre-approval — guards still ring the doorbell. The Community vertical on its own gives the manager a billing engine but no resident touchpoint — bills still go out by paper. Deployed as a trio, the three pieces close the loop: pre-approval at the resident's phone, scan at the gate, billing at the back office, service requests linking all three. And when the manager dispatches a service ticket, the CAFM App takes over — the technician's interface for actually repairing the asset, closing the work order, and returning status back through the chain.
Resident's interface · 22 features · visitors, family, bills, services, facilities, e-recharge, society notices.
Gate guard's interface · 7 features · QR scan, face scan, check-in/out, late arrivals, denied entry log.
▸ See Visitor AppManager's web platform · billing engine, complaint workflow, AGM minutes, vendor contracts, audit-grade ledgers.
▸ See verticalTechnician's interface · receives dispatched tickets, captures before/after photos, closes the work order with parts used and time spent.
▸ See CAFM AppThe plumber says he'll arrive at 9. The resident opens the app, taps Add New Visitor, picks Pet Service or Vendor or Friend, sets a 30-minute window, hits Approve. A QR code generates and goes to the visitor's WhatsApp. At the gate, the guard scans the QR on the Visitor App, the resident's phone gets a push, the visitor walks in. No doorbell, no call upstairs, no "sir, plumber aaya hai". Same flow for frequent visitors (cleaner, milkman, kids' tutor) — once added, they're pre-approved every visit. Family members, vehicles, pets, service staff all live in one register so the guard knows who's authorized for parking sticker, who has the building's pet policy waiver, who's the helper for the unit.
The maintenance demand drops on the 1st of the month. The resident opens the app, sees the outstanding amount, taps Pay Now, picks the payment method, gets the receipt back in the same app. Same flow for late payment fees, parking fees, club subscription, ad-hoc levies. The Applicant Ledger shows every credit and debit with document numbers — same level of detail your finance team sees on their screens. Service Requests handle everything else: lift not working, water leakage, lobby light fused. NOC requests for renovation. Move-in / Move-out for tenant changes. Access card requests for new family members. The full service catalogue that used to need a walk to the office now opens on a tap. Behind every ticket the resident raises: the community manager dispatches it through the vertical, the technician picks it up on the CAFM App, completes the repair, and closes the work order — the resident sees the status flip from Open to Resolved without making a single phone call.
Saturday afternoon, the daughter's birthday is next month, the clubhouse needs to be booked for the party. Open Book Facilities, pick the clubhouse, pick the date, pick the time slot, see the rate, pay, get a confirmation. Same flow for the swimming pool, the badminton court, the BBQ deck, the multipurpose hall. Built to handle slot conflicts — the system knows when 6-9 PM Saturday is blocked. Prepaid Meter E-Recharge for societies on prepaid electricity — quick top-up, low-balance push notification, history of recharges. Two features that turn the most-asked questions at the community office into self-service.
The social glue. Recent Notices — fire drill on Sunday, water tanker maintenance Tuesday, Holi colour rule, AGM minutes posted. Events — kids' summer camp, annual day, Diwali function, blood donation drive. Community feed shows what neighbours have posted, RSVP for events, photo highlights from last weekend's potluck. The Assistance directory has every emergency number that matters — first responders, the building's plumber and electrician, ambulance, hospital, police, fire — one tap dial. What's New on the developer side surfaces upcoming projects, referral incentives. Documents holds personal docs (allotment, conveyance) and project docs (sanctioned plans, society rules) — searchable, downloadable, persistent.
The community group on WhatsApp solves a few coordination problems and creates ten more. Visitor approvals get lost in scrolling. Maintenance reminders get muted. Notice board photos blur. Booking fights play out publicly. Community App moves every interaction into a structured workflow — visitors with QR codes, bills with receipts, complaints with SLA, bookings with conflict-detection, notices with read confirmation. The WhatsApp group can stay for casual chatter; the app handles the actual society operations.
Our 480-flat society used to run on three WhatsApp groups, two Excel sheets, and a shouting match every AGM. We deployed the trio — Community App for residents, Visitor App at the gate, Community Management on the manager's desk — and within four months the WhatsApp groups had gone silent. Not because nobody talks anymore. Because there's nothing left to argue about. The bills are paid in-app, the visitors come through QR, the bookings are first-come-first-served visibly. Society runs itself.— Society Secretary · 480-flat society · Pune · 4-year deployment
30 minutes for the walkthrough. Three months for a structured pilot at one of your handed-over societies. We'll set up the trio — resident app, gate app, manager platform — for one tower or one building, train one guard, train one community manager, onboard 50-100 resident families. The metrics that improve in the first month: visitor wait time, maintenance collection rate, service-request resolution time, AGM attendance.