Mumbai · Delhi · Bengaluru · Pune · Kolkata
+91 98318 02122 Login →
Apps & portals · Web companion · For buyers who prefer the desktop

Buyers self-serve.
Customer care stops being the lookup desk.

  • Same booking, same ledger as Customer App — opened from any browser instead.
  • Statement of account, ledger, payment plan, invoice and receipt print — buyers download from the laptop, no call to CRM.
  • Online payment with internet banking — large instalments paid through NEFT/RTGS, not phone-only UPI limits.
  • KYC upload from desktop scanner. Project progress on a real screen. Long queries with attachments.
Book a portal walkthrough Or see the App →
§ 01
The choice
App or portal · same buyer, two surfaces

On the move? Use the App.
At the desk? Use the Portal.

  • Same login. Same booking record. Same backbone in the back office where CRM and Finance run the customer journey.
  • Most buyers use both — a quick app glance for project updates on the commute, the laptop in the evening for the instalment payment from net banking.
  • The NRI buyer in the US, the older buyer who never installed an app, the buyer whose phone storage is full — all served by the Portal.
  • Never an either-or. Whoever the buyer is, whatever the moment demands, there's a way in.
▸ Two surfaces · one product · same data

Pick the device the moment demands.

Home buyers aren't mobile-first or desktop-first — they're situation-first. A push alert about the next instalment due hits the phone. The actual ₹35 lakh instalment payment with NEFT happens on the laptop with internet banking and OTP devices. App and Portal aren't competing; they're the same product served on whichever device suits the moment.

App · mobile · on-the-go

Customer App

Phone-native interface. Push alert when the next demand is raised, when the receipt is generated, when project milestones move. Quick payment plan glance from the metro. Project update photos in the news feed. Quick query post in the moment.

BEST FOR · push demand alerts · payment plan glance · project photos · quick query · UPI under ₹1L · on-the-go
▸ See Customer App
★ Current page · web · desk-deep

Customer Portal

Browser-based interface. Statement of account download. Ledger reconciliation across years. KYC upload from desktop scanner. Online payment with internet banking for large instalments. Invoice and receipt print to attached printer. Project progress and floor plans on a real screen. Long-form queries with PDF attachments.

BEST FOR · statement download · KYC upload · large NEFT/RTGS payments · invoice/receipt print · floor plan view · long queries · forms-heavy
§ 02
The pillars
Three deep-dives · the desk-deep buyer workflows

Money. Documents.
Engagement.

  • Money & documents · the statement of account · ledger · outstanding · payment plan · online payment with net banking · invoice + receipt print.
  • KYC & booking · E-KYC upload of Aadhaar / PAN / address proofs · application details · booking details · floor plans · project progress.
  • Engagement & service · queries with attachments · referrals · news feed · what's new on other projects.
  • All three reward the desk over the phone.
Pillar · 01 · Money & documents

The ledger. The payment. The print.

The financial surface — for the moments where the buyer needs the desktop, the printer, and net banking.

  • Statement of account · multi-year ledger · outstanding · late payment fee ledger · downloadable, printable, audit-clean.
  • Payment plan · total property value, billed, received · milestone schedule · what's next, what's overdue.
  • Online payment · net banking, NEFT, RTGS, UPI · large instalments without UPI's per-day limits.
  • Invoice + receipt print · directly to the attached printer · for home loan disbursement, audit, records.
Statement of AccountMulti-year · all transactions · downloadable · audit-grade
Applicant Ledger + Late FeePer-applicant · with late payment fee tracked separately
Outstanding · Payment PlanTotal value · billed · received · next milestone · overdue
Payment OnlineNet banking · NEFT · RTGS · UPI · large transactions
Invoice Print · Receipt PrintTo attached printer · for loan disbursement, records
Document AttachmentBulk upload · scanned PDFs · cheque images · NOCs
🔒 customer.farvision / account ▸ CUSTOMER PORTAL · TOWER B · 1204 · A WING Statement of Account · Mr & Mrs Mehta DEMAND DUE 30 APR · 16 DAYS Statement Ledger Outstanding Plan Pay online Invoice Receipt PROPERTY VALUE ₹ 2.85 Cr incl. GST · stamp · reg PAID TO DATE ₹ 1.96 Cr 68.7% · 7 receipts DEMAND DUE ₹ 35 L slab 9 · due 30 Apr REMAINING ₹ 89 L incl. handover RECENT TRANSACTIONS · LATEST 5 DATE PARTICULARS DEBIT CREDIT BALANCE 14 Apr 26 Demand · Slab 9 · roof slab 35,00,000 — 35,00,000 28 Feb 26 Receipt · NEFT · ICICI 4847 — 28,00,000 0 15 Feb 26 Demand · Slab 8 · plinth+1F 28,00,000 — 28,00,000 02 Jan 26 Receipt · RTGS · HDFC 3829 — 22,00,000 0 15 Dec 25 Demand · Slab 7 · stilt+plinth 22,00,000 — 22,00,000 Pay ₹35 L now → Download PDF Print Email ▸ HOME LOAN DISBURSEMENT? Print this · stamp at builder office · submit to bank.
Pillar · 02 · KYC & booking

Identity. Booking. The unit on screen.

The compliance and information surface — for the moments where the buyer needs to upload, view, and verify.

  • E-KYC upload · Aadhaar · PAN · address proof · scanned from desktop · clear and legible · no phone-camera glare.
  • Application + booking details · all applicants · their relationships · the unit · the agreement clauses.
  • Project progress · floor plan · layout · construction photos · big screen makes the difference.
  • Documents library · personal (KYC, agreement, allotment letter) and project (brochure, RERA, NOC) · all downloadable.
E-KYC UploadAadhaar · PAN · address proof · scanned PDFs from desktop
Application DetailsAll applicants · relationship · address · contact
Booking DetailsUnit · tower · floor · area · agreement clauses
My UnitsAll units booked across projects · in one view
Project ProgressFloor plan · layout · construction photos · slab status
My Generic DocumentPersonal + project · agreement · RERA · NOC · downloadable
🔒 customer.farvision / my-kyc ▸ CUSTOMER PORTAL · KYC E-KYC Upload · Mr & Mrs Mehta · Tower B · 1204 3 OF 4 DOCS UPLOADED KYC progress Final document · address proof · pending 75% DOCUMENTS · APPLICANT 1 · MR. RAJAT MEHTA Aadhaar Card aadhaar_rajat_front_back.pdf · 2 pages · 1.8 MB · uploaded 14 Apr 14:23 VERIFIED ✓ View PAN Card pan_rajat.pdf · 0.4 MB · uploaded 14 Apr 14:18 VERIFIED ✓ View Passport-size photograph photo_rajat.jpg · 0.6 MB · uploaded 14 Apr 14:15 VERIFIED ✓ View Address proof Pending · upload utility bill, passport, or rent agreement ⬆ DROP PDF HERE Upload now ▸ APPLICANT 2 · MRS PRIYA MEHTA All 4 documents uploaded · 100% verified DONE ✓ ▸ DESKTOP SCANNER ATTACHED · CLEAR PDFs · NO PHONE-CAMERA GLARE
Pillar · 03 · Engagement & service

Queries. Referrals. What's next.

The conversation surface — for the long-form interactions that don't fit a phone keyboard.

  • My Queries · raise · attach · track · multi-paragraph queries with PDF attachments · history visible · no SMS-length limits.
  • My Referrals · refer friends and family · track referral status · earn referral incentives.
  • News feed · construction photos · video walkthroughs · long-form readable on the desktop.
  • What's new · other projects from the developer · sales kits · floor plans · enquire form.
My Queries · raise + trackOpen list · closed list · PDF attachments · history
My ReferralsRefer friend · track status · referral incentive
News feedConstruction photos · video walkthroughs · milestones
What's newOther projects · sales kit · amenities · location · gallery
Document AttachmentBulk attach to query · scanned PDFs from desktop
Contact · Contact usCRM team · sales · finance · support · directory
🔒 customer.farvision / queries ▸ CUSTOMER PORTAL · MY QUERIES 2 open · 4 resolved · response avg 18 hours Open · 2 Resolved · 4 + New query QUERY Q-2026-0084 · CRM ASSIGNED · RESPONDING Cancellation clause clarification — agreement page 14 Posted 12 Apr 16:30 · 3 attachments · CRM Sneha responding "Hi team, on the agreement page 14, clause 7.3 mentions a 10% retention on cancellation but only after slab 6. We're now at slab 9 — can you confirm the deduction calculation if we were to surrender the unit?..." 📎 ATTACHMENTS agreement_p14.pdf slab_status.pdf demand_letter_84.pdf Possession date confirmation Posted 8 Apr 11:14 · 1 attachment · escalated to project head 6 DAYS OTHER PORTAL ACTIONS 🤝 My Referrals 2 active · 1 booked ▸ ₹1.5 L EARNED 📰 News feed 3 new updates ▸ ROOF SLAB POURED ✨ What's new 2 new launches ▸ EARLY-BIRD OFFER ▸ FULL CONVERSATION HISTORY · ATTACHMENTS · KEYBOARD-NAV
§ 03
Why web for these
The case for the desktop browser

The big buyer moments
fight the phone.

  • Phones · great for instant glances · payment plan check · construction photo update · quick query post.
  • Phones are wrong for ₹35 lakh NEFT payments, KYC scanned PDFs, multi-year statements, agreement clause clarifications.
  • The Portal isn't a dumbed-down App. It's the surface for the 5-figure and 6-figure moments.
▸ Phone-native vs web-native buyer workflows

Two surfaces. Two strengths.

Each surface does what it does best. Both share the same booking record. The buyer doesn't think about which to use — they just open whatever device suits the moment.

Phone-native · what the App is great for

Glance. Push. Quick post.

  • Push alert when next demand letter is raised
  • Quick payment plan check during the commute
  • Construction photo and milestone update in news feed
  • Quick query post in the moment of confusion
  • UPI payment for smaller demands (under ₹1L per day)
  • Receipt confirmation push the moment payment is credited
  • Project update video on the way back from work
Web-native · what the Portal is great for

Large transactions. Documents. Long-form.

  • ₹35 lakh slab payment via NEFT/RTGS from net banking
  • KYC scanned from desktop scanner · clear, legible PDFs
  • Multi-year statement of account · download · audit-ready
  • Agreement clause clarification with PDF attachments
  • Invoice + receipt print to attached printer for home loan disbursement
  • Floor plan and construction photos on a real screen
  • Long-form referral form · with the friend's full details
§ 04
Outcome
Why having both matters

No buyer falls
through the surface gap.

  • The NRI buyer in San Jose who pays in USD and never sees the App.
  • The older buyer who has never installed an app and won't start now.
  • The investor with 4 units who needs the multi-year, multi-unit statement view that doesn't fit on a phone.
  • The buyer mid-handover with 18 documents to download for the home loan disbursement.
  • App-only deployment leaves these buyers stranded. App + Portal serves all of them.
▸ The case for the Portal

From customer-care lookups
to buyer self-serve.

68→96% Buyer reach uplift · NRIs and older buyers included · no app-only opt-outs
14→2days Statement-of-account turnaround · from CRM email cycles to instant download
0calls "Where's my receipt" · "send me the SOA" · self-serve · CRM runs cycles, not lookup
§ 05
Related
Where this plugs in

Where to go next.

The Portal is the web companion to Customer App · both read from CRM (booking), Financials (demands and receipts), and Engineering (project progress) · same data, same login, three surfaces.
App · sibling surface

Customer App

Mobile-native interface · same booking, same ledger · best for push alerts, quick payment plan glance, on-the-go.

 Module · back-office

CRM

Where the developer's CRM team manages the booking, demand cycle, customer communication · the Portal reads from here.

 Module · ledger

Financials

Demand generation · receipt posting · ledger · the source of truth for the Statement of Account the buyer downloads.

 Vertical · primary user

Real Estate Developers

The vertical the Customer Portal serves · 600+ developer customers · 1.2 lakh+ home buyers across India.
I head customer experience for a 14-tower real estate group. Our Customer App had decent adoption — about 68% of buyers — but the other 32% were the buyers we were spending the most time with. NRIs in the US and Singapore who never installed the App. Older buyers who'd never download. Investors with multiple units who needed multi-year statements. The Portal pulled buyer reach from 68% to 96% in two months. My CRM team's most-asked question used to be "can you send my SOA". That call disappeared. Now they spend their time on what they're trained for — the actual customer relationship.
— Head of Customer Experience · 14-tower real estate group · India
Next step

Roll out both surfaces.
One product.

30 minutes. Same buyer record on App and Portal · live cross-flow demo · KYC upload from desktop scanner · NEFT payment of a real demand · statement-of-account download.

Three ways in
CRM head walkthrough
Buyer self-serve · CRM cycle relief · 30 min
App + Portal cross-flow demo
Same buyer · both surfaces · 45 min
Pilot · 1 tower
200 buyers · 90-day · NRI segment included